1. WHAT IS YOUR ONLINE RETURNS POLICY?

We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 60 days of the date shown on your dispatch note.

Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.

While we accept returns of most products in their original and re-saleable condition, unfortunately the return of underwear  bottoms is not possible, due to our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with our quality and safety standards. Bra or Bra tops that are unworn and in their original condition will be accepted for return.

2. HOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us

1. Re-pack the item in its original packaging with labels and tags still attached.
2. Complete the Product Return Form and include in the package. Click Here to download another copy
3. Address the package to; Ebony Boutique, 260 Manukau Rd, Epsom, Auckland 1023, New Zealand.

3. HOW MUCH DOES IT COST TO RETURN AN ITEM?

If you are returning a non-faulty item for refund, we do not refund the delivery costs or cover the costs of returning the garment to us.

If you return any item, which takes the value of your order below our free delivery threshold, we may deduct the original delivery charge from the amount refunded to you - this means that your refund may be reduced by the amount of the original delivery charge you would have had to pay if your order had been below our free delivery threshold. We will not deduct any amount from your refund if the refund is due to our error or if the returned item is faulty or damaged.

Easy Returns Option, we will include a return courier label with your order which you can attach to return your item. If you use this option we will then deduct $5 from your refund to cover this cost or $8 for rural returns. You can book a pickup through Courier Post, or simply drop the item into your local NZ Post store, ensuring the return label is firmly attached and that the item is scanned in by a staff member.  Visit www.courierpost.co.nz to book a pick up. 

4. HOW DO I RETURN A FAULTY ITEM?

1. If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
2. Please return the item to us following the same procedure as stated in section 2 'How do I return an item?'

We'll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.

5. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

If you would like to return an item, we will refund you within 5 working days of the day that we receive the item back, and we will email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 60 day returns period or is faulty.

Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

6. CAN I EXCHANGE AN ITEM?

If you are returning an item for exchange, we will not charge you the Postage Costs to send out your replacement product. Note: Please contact us using our Contact Us page, and advise us of the garment you wish to exchange your returning garment with. This will enable us to hold it for you to avoid disappointment if someone purchases it before your original garment is returned.

References in this Returns Policy to: "we" and "us" are to Glengyle Knitwear (N.Z.) Ltd T/A Ebony Boutique; "Products" are to products listed on our website www.ebonyboutique.co.nz  ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.

7. WHAT IS YOUR RETURNS POLICY FOR INSTORE PURCHASES?

We hope that you will love everything you buy from us, however if this is not the case, we promise to exchange any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your receipt. Refunds may be granted under some circumstances, however only where agreed to prior to the sale of the item. 

Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.