SHIPPING / LOCAL PICKUP OPTIONS

New Zealand - Currently we are offering Free Standard Shipping NZ wide On Orders Over $100.00 .

We use Courier Post to deliver our items and aim for next day delivery within the North Island for any orders placed by 12pm. Courier Post are now 100% Carbon Neutral for their person to person delivery services, and all our items are shipped in compostable packaging. We are proud and committed to helping the environment. 

WE OFFER IN STORE PICKUP / CLICK & COLLECT

Choose the In store pickup option to collect items from your local store . 

*Due to increased costs to send oversized items, we have introduced a flat $5, 'oversized item surcharge' which will be added to your account upon checkout.  This only applies to purchases of backpacks, laptop bags, travel bags, large coats/jackets and some cosmetic bags,.

*Due to increased costs to send rural items, we have introduced a flat $5, 'rural shipping surcharge' which must be selected upon checkout.  This only applies to rural delivery addresses for orders under $150.00. 

NEXT DAY DELIVERY

Need an item in a hurry? If your order is placed before 11am we will do our best to have it ready for next day delivery to major towns in the North Island, on the next business day. This is subject to courier delays and may be delayed during major Sales. South Island we aim for within 2 business days.

Australia - Free shipping on purchases over $200

Free shipping on purchases over $200, and $15 for purchases under $200. Shipping generally takes 3-10 business days, although delays beyond our control with international couriers can mean occasionally this is longer. 

*Due to increased costs to send oversized items, we have introduced a flat $15, 'oversized item surcharge' which will be added to your account upon checkout.  This only applies to purchases of backpacks, laptop bags and travel bags.

International Worldwide Shipping

We are happy to try to ship anywhere in the world, the shipping rate is $35 NZ. If your location does not come up automatically please contact us. Shipping may be subject to rates and availability.   

This worldwide postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with NZ export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

All orders are charged in New Zealand dollars (NZD). 

*Due to increased costs to send oversized items, we have introduced a flat $15, 'oversized item surcharge' which will be added to your account upon checkout.  This only applies to purchases of backpacks, laptop bags and travel bags.

SPLIT DELIVERIES

If we are unable to fulfill your entire order from our warehouse, we may need to split your order between other locations. There are no additional costs associated with split deliveries, however there might be a slight delay in delivery times. We will notify you as soon as possible of expected delays.

SALE DELIVERIES

At Ebony Boutique, our goal is to despatch your online order within 1-2 working days. During the busy SALE period we will do everything we can to despatch your order within this time frame but sometimes there may be small delays. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item.

TRACKING YOUR ORDER

Please check your despatch notification email for links to tracking on your order. Or visit www.nzpost.co.nz to track your items .