New Zealand - Currently we are offering Free Shipping NZ wide.
Australia - Free shipping on purchases over $100, and $12 for purchases under $100
International Worldwide - We are happy to try to ship anywhere in the world, please use our contact page to enquire about shipping rates for your location, these are usually around $35 NZ. But may be subject to rates and availability especially with the current Covid-19 pandemic.
This worldwide postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with NZ export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
All orders are charged in New Zealand dollars (NZD).
If we are unable to fulfill your entire order from our warehouse, we may need to split your order between other locations. There are no additional costs associated with split deliveries, however there might be a slight delay in delivery times. We will notify you as soon as possible of expected delays.
At Ebony Boutique, our goal is to despatch your online order within 1-2 working days. During the busy SALE period we will do everything we can to despatch your order within this time frame but sometimes there may be small delays. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item.
Tracking Your Order
Please check your despatch notification email for links to tracking on your order. Or visit www.courierpost.co.nz to track your items .
1. What is your returns policy?
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 60 days of the date shown on your dispatch note.
Please ensure that swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
2. How do I return an item?
Please follow the below process for returning your parcel to us
- Re-pack the item in its original packaging with labels and tags still attached.
- Complete the Product Return Form and include in the package. Click Here to download another copy
- Address the package to; Ebony Boutique Returns, PO Box 24-431, Royal Oak, Auckland 1345, New Zealand if sending via post, or Ebony Boutique, 561 Mt Albert Rd, Royal Oak, Auckland 1023 if sending by courier.
3. How much does it cost to return an item?
If you are returning a non-faulty item for refund, we do not refund the delivery costs or cover the costs of returning the garment to us.
If you return any item, which takes the value of your order below our free delivery threshold, we may deduct the original delivery charge from the amount refunded to you - this means that your refund may be reduced by the amount of the original delivery charge you would have had to pay if your order had been below our free delivery threshold. We will not deduct any amount from your refund if the refund is due to our error or if the returned item is faulty or damaged.
Easy Returns Option, we will include a return courier label with your order which you can attach to return your item. If you use this option we will then deduct $5 from your refund to cover this cost or $8 for rural returns. You can book a pickup through Courier Post, or simply drop the item into your local NZ Post store, ensuring the return label is firmly attached and that the item is scanned in by a staff member. Visit www.courierpost.co.nz to book a pick up.
4. How do I return a faulty item?
- If you receive a faulty item and would like a refund, please send us a message via our Contact Us page, with the name/product code of the item affected and the details of the problem, so that we may investigate this for you.
- Please return the item to us following the same procedure as stated in section 2 'How do I return an item?'
We'll examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
5. How long will my refund take to be processed?
If you would like to return an item, we will refund you within 5 working days of the day that we receive the item back, and we will email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 60 day returns period or is faulty.
Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
6. Can I exchange an item?
If you are returning an item for exchange, we will not charge you the Postage Costs to send out your replacement product. Note: Please contact us using our Contact Us page, and advise us of the garment you wish to exchange your returning garment with. This will enable us to hold it for you to avoid disappointment if someone purchases it before your original garment is returned.
References in this Returns Policy to: "we" and "us" are to Glengyle Knitwear (N.Z.) Ltd T/A Ebony Boutique; "Products" are to products listed on our website www.ebonyboutique.co.nz ("Website"); and "Contract" are to the contract between you and us in respect of the sale of Products via our Website. Each time you make a purchase of Product(s) via our Website, you enter into a Contract with us. If you buy a number of Products in one order to be delivered to the same address, the Contract shall cover all the Products in that order. If you order Products to be delivered to different delivery addresses, there shall be a separate Contract in place in respect of each delivery address and each Contract shall cover all the Products being delivered to that address. For further information about the Contract, please read our Terms and Conditions.